This Refund Policy is part of our Terms of Service. It applies to every Product purchased on the online marketplace operated by Flatfiv LLC ("Flatfiv," "we," or "us"). Capitalized terms that are not defined here have the meanings given in our Terms of Service.
1. Refunds Within 30 Days
You may request a full refund of any Product within 30 days of the date you bought it, for any reason. This applies to every type of Product, including video courses and downloadable files.
2. How to Request a Refund
2.1 Email contact@flatfiv.com from the email address on your account, with the name of the Product. You do not need to give a reason, although your feedback helps Creators improve their work.
2.2 We process refund requests promptly, normally within 2 business days. Refunds are returned to your original payment method, and depending on your bank, it may take 5 to 10 business days for a refund to appear on your statement.
3. After a Refund
When a purchase is refunded, the Product is removed from your library and your license to it ends. If you downloaded files from the Product, you agree to delete them.
4. Limits
4.1 We may decline a refund request if we see signs of abuse, such as repeatedly buying and refunding Products, or buying Products to copy them and then requesting refunds.
4.2 Requests made more than 30 days after purchase are not eligible, except where the law requires a refund. Free Products are not eligible because there is no payment to refund.
5. Chargebacks
If you have a problem with a purchase, please contact us before disputing the charge with your bank, because we can usually resolve it faster. If a payment is reversed through a chargeback, the Product is removed from your library.
6. Your Rights Under Local Law
This Refund Policy does not limit any rights you have under the consumer protection laws of the place where you live. If those laws give you a right to withdraw from a digital purchase, our 30-day refund period is available to you in addition to that right.